Terms of Service

These Terms of Service ("Terms") govern the cleaning services provided by Clean Home Company LLC ("we", "us", "our") to residential and commercial customers in Pinellas and Hillsborough Counties, Florida. By booking a service through our website, WhatsApp, or phone, you agree to these Terms.

1. Booking and Reservation Process

When you submit a booking request through our website, you are required to provide your contact details, service location, and a valid payment card. Submitting a request initiates a temporary pre-authorization (hold) of $49 on your card. No funds are permanently charged at the time of submission.

2. Order Confirmation and Payment Capture

Your booking remains pending until our team reviews and officially confirms the reservation based on availability and scheduling. Once your booking is confirmed, the $49 deposit is captured, and you will receive a confirmation notice. The remaining balance for the service is processed according to the terms agreed upon for your specific cleaning package.

3. Cancellation and Refund Policy

You may cancel or reschedule your booking without penalty up to 24 hours prior to the scheduled start time. If a booking is cancelled by you after this window, or if our team is unable to access the property due to incorrect access instructions provided, the $49 deposit may be non-refundable. If we are unable to fulfill or confirm your booking request, the temporary hold on your card will be released automatically.

4. Service Execution and Access

Clients are responsible for providing accurate service locations, entry/parking instructions, and relevant information regarding pets or specific property conditions prior to the scheduled start time. Cleaners will arrive at the designated start time. If access to the property is delayed due to missing instructions, cleaning time may be adjusted accordingly.

5. Satisfaction Guarantee

We strive for immaculate cleaning results. If you discover that any item from our checklist was missed or performed unsatisfactorily, please notify us within 24 hours of service completion. We will arrange a free re-cleaning visit to address all remarks within 48 hours of receiving your request.

6. Photography and Recording

We reserve the right to photograph or record cleaning services for internal quality control and training, while ensuring complete privacy and no public sharing of personal items without your consent.

7. SMS/Text Messaging Terms & Conditions

By providing your phone number and completing a booking or submitting a form on Clean Home Company LLC, you agree to receive recurring automated transactional and service-related text messages (such as appointment confirmations, cleaner arrival updates, and service reminders).

• Message frequency varies based on your bookings.
• Standard message and data rates may apply.
• You can cancel the SMS service at any time by texting "STOP". Upon sending "STOP", we will confirm your unsubscribe status via SMS, and you will no longer receive SMS messages from us. To rejoin, simply sign up again.
• If you need assistance, reply with "HELP" for help, or contact us directly at our support email/phone.
• Mobile carrier compatibility: Carriers are not liable for delayed or undelivered messages.
• Privacy: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.