Question 1

How does the booking process work?

Accepted Answer

You choose your cleaning service type and house configuration (number of bedrooms and bathrooms) in our instant calculator. If your home is larger than standard sizes, you can submit a custom quote request. Enter your zip code, review what's included, and confirm your booking with your details.

Question 2

When do you charge my card?

Accepted Answer

When confirming your booking, we require card details to authorize a temporary hold to verify the card is valid, but no actual payment is charged until the day of your cleaning.

Question 3

Can I reschedule or change my booking?

Accepted Answer

Yes! If your plans change, you can easily reschedule or update your booking by reaching out to us directly or managing it through Stripe.

Question 4

How do recurring discounts and initial cleans work?

Accepted Answer

For recurring services (weekly, bi-weekly, or tri-weekly), the first cleaning is always billed at the standard "One-Time Initial Clean" rate. Subsequent cleanings transition to the discounted recurring subscription rate billed automatically via Stripe.

Question 5

What are your cleaning quality guarantees?

Accepted Answer

We execute every job strictly according to our detailed checklists. You can view the specific checklist for each service anytime under the "Services" menu in the header.

Question 6

What happens if I'm not happy with the cleaning? (Our Guarantee)

Accepted Answer

We clean strictly according to our detailed service checklists. If something was missed or not cleaned to your satisfaction, contact our support within 24 hours, and we will return within 48 hours to re-clean the area completely free of charge.

Question 7

Are your cleaners insured and vetted?

Accepted Answer

Yes, absolutely. All our cleaning professionals are thoroughly vetted, background-checked, and fully insured for your peace of mind and the safety of your home.

Question 8

Do I need to provide cleaning supplies or equipment?

Accepted Answer

No, you don't need to worry about a thing. Our team brings all necessary professional-grade cleaning supplies and equipment. If you have specific eco-friendly products you'd prefer us to use, just let us know!

Question 9

Do I need to be home during the cleaning?

Accepted Answer

Not at all. Many of our clients provide a spare key, garage code, or doorman instructions so we can clean while they are at work or running errands. You can simply come home to a spotless space.

Questions, answered