Privacy Policy

Clean Home Company LLC ("we", "us", "our") respects your privacy. This policy explains what information we collect when you use our website, calculator, booking system, or contact us, and how we use and protect it.

1. Information We Collect

When you use our website or book a cleaning service, we collect personal information that you voluntarily provide to us. This includes your name, phone number, email address, service address, and entry or parking instructions. We also collect payment card information, which is securely processed and temporarily authorized through our third-party payment gateway (Stripe).

2. How We Use Your Information

We use the information we collect solely to provide, manage, and improve our cleaning services. Specifically, this includes processing your bookings, communicating with you regarding your schedule and confirmations, coordinating our cleaning team, and handling payment authorizations and captures.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We share your data only with trusted service providers who assist us in operating our business—such as our payment processor (Stripe) for secure transactions and our booking platform infrastructure—strictly to the extent necessary to complete your service.

4. Data Security

We implement industry-standard security measures to protect your personal and payment information from unauthorized access, alteration, or disclosure. All financial transactions are handled via encrypted payment gateways, and we do not store your full credit card details on our local servers.

5. Your Choices and Contact Information

You may update your account details or request the deletion of your personal data at any time by contacting our support team directly. If you have any questions or concerns regarding this Privacy Policy, please reach out to us through the contact details provided on our website.

6. SMS/Text Messaging Privacy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Message frequency varies, and standard message and data rates may apply. You may opt-in or opt-out of text messaging at any time by replying STOP or HELP.